Patient Experience and Consumer Feedback

There are a number of ways you can tell us how you or your family/whānau felt about the service and care you received.

Complaints, Compliments and Suggestions

You can phone us, contact us through this site or email, or fill in our Tell Us What You Think form which are located in our many sites or our staff can provide.

All complaints are investigated, and you will receive a response about what was found.


You may receive a request to complete a survey after you have been in hospital or attended an appointment.

Key Facts

On average, we receive about 13 complaints each month.

All complaints are investigated, and a response is sent to the person who made the complaint, including details on any actions being taken by the DHB.

Complaints may also be made to the Health and Disability Commissioner, or you can seek support from the Health and Disability Advocacy Service on 0800801482.

Your feedback is welcomed by the Quality Improvement team which is led by Director of Nursing Sonia Gamblen


Datix is used to record incidents and complaints.